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Shipping & Returns

Shipping Policy

Returns is a scheme provided by respective sellers under which the option of return & refund is offered to you by the sellers. All products listed under a particular category may not have the same returns policy

1. Order Cancellations:

  • Customers can cancel a complete order before it gets delivered for a full refund + Shipping fee refund. For non-prepaid orders no refund is applicable.

  • Order will get cancelled either if the customer is not able to receive the orders even after two delivery attempts, or the customer address is incorrect.

  • Delivery for all shipments will be an open box delivery. Customers need to check the shipment for any missing products/visible damages at the time of delivery and can refuse to accept and/or reject those items in the order.

2. Returns

The returns policy is divided into two segments:

  1. Return Creation, Eligibility:

    • Customers can return items/orders within three days of the delivery of an order.

    • Customers can create only one return request per order. Hence, customers are requested to create the return request pertaining to an order in one request.

    • Customers can create a return request by contacting customer support. All the details required by the customer support should be provided for a return request to be created successfully.

    • Customers can create a return request for the following reasons:

      1. Product Quality Unsatisfactory

      2. Product / Packaging Damaged

      3. Product nearing expiry

      4. Expired product delivered

      5. Wrong Product delivered

      6. Incorrect quantity delivered

  2. Return Pick-up & Scheduling:

    • Once the return request has been created, the pick-up for the return items will be scheduled.

    • Customers need to ensure that the same items which were ordered are being returned else it might lead to cancellation of the return request.

    • If the customer is not able to handover the return items even after two return pick-up attempts then it might lead to cancellation of the return request.

3. Refund:

  • Once the return items have been picked-up then the refund for the items and shipping fee will be processed

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